Our doctors would now like to check your suitability for this product

Important

This questionnaire forms the basis of your online consultation. Please be honest and if you are unsure about any of your answers, please verify the information with your GP before using the service:

I am 18 years old or above.
I am using this service on my own behalf and of my own free will. Any treatment or advice is for my sole use only.

I confirm the above statements are true

We try our best to help our patients, but sometimes our online service is not able to meet all of your needs. If you need help filling out forms, reading, writing or understanding complicated information, or your acne is severely affecting your mood and self-confidence, then please see your GP.

As part of our service we will need at least two photos which clearly show the acne, so we can give you advice. The images must be clear, in focus, and show all areas affected by acne. If your face is affected, please ensure the photographs show your entire face as well as close-up images of individual spots. We may suggest treatments that you can choose to purchase online, or we may refer you back to your GP if we feel treatment online is not the best option for you.

If you select delivery, parcels may be posted through your letterbox. Once the parcel has been delivered through the letterbox, Online Doctor is not liable for any loss, theft, or damage to the parcel. If you don’t want your order to be posted through your letterbox, you can choose pharmacy collection.

Please confirm that you understand this

Consent

Informed consent

I confirm that the photographs I am uploading are recent photographs of my own skin.

Providing such use renders the photograph(s) completely anonymous, I give my permission to the online doctor to use the photograph(s) for training, teaching, research or commercial purposes. This would include use on Online Doctor and associated partner websites.

I give my permission

I do not give my permission

I have responded honestly and provided complete and accurate information that reflects my up to date medical history and information, so that the doctor can safely assess and advise me.
I fully understand all the questions and information provided. If I am unsure about any aspect of the service I will contact the Online Doctor before proceeding.
I understand the side effects, effectiveness and alternatives to the treatment I am requesting.
I understand this consultation will form part of my Online Doctor medical record and will be kept in line with the relevant retention period.
I have read, understand and agree to the latest terms and conditions and privacy policy.

I have responded honestly and provided complete and accurate information that reflects my up to date medical history and information, so that the doctor can safely assess and advise me.
I fully understand all the questions and information provided. If I am unsure about any aspect of the service I will contact Lloyds Online Doctor before proceeding.
I understand the side effects, effectiveness and alternatives to the treatment I am requesting.
I understand this consultation will form part of my Online Doctor medical record and will be kept in line with the relevant retention period.
I have read, understand and agree to the latest terms and conditions and privacy policy.

I have responded honestly and provided complete and accurate information that reflects my up to date medical history and information, so that the doctor can safely assess and advise me.
I fully understand all the questions and information provided. If I am unsure about any aspect of the service I will contact the Online Doctor before proceeding.
I understand the side effects, effectiveness and alternatives to the treatment I am requesting.
I understand this consultation will form part of my Online Doctor medical record and will be kept in line with the relevant retention period.
I have read, understand and agree to the latest terms and conditions and privacy policy.

I confirm the above statements are true

What happens next

We would now like you to upload 2 photographs of the affected areas. If your acne involves the face, please include a photo of the entire face for us to review.
Please use either your smartphone or a digital camera to take the photographs.
It's important the photographs you upload are clear and in focus. If not, we may ask you for further photographs.